CHRISTCHURCH QUAKE – ITR UPDATE
Thank you to all our friends, clients and patrons from around the world for your many kind thoughts over the last few days since the earthquake of 22nd February. To all Christchurch residents who have suffered extreme loss we offer our deepest sympathies. I can report that all ITR staff and technicians managed to escape uninjured.
The theatre however has suffered some visible exterior and interior damage that will likely keep our doors closed until mid to end of May at this early stage of assessment. With CBD cordons expected to be in place for many weeks to come and the city off limits to the general public for possibly several months, until an official structural survey and assessment is able to be completed and the full extent of damage is known this is the best estimate I can give at present.
As a result, unfortunately all events scheduled at Isaac Theatre Royal until 30th April (at this stage) cannot proceed. Further updates will be issued once more details are made available to us. Thank you for your patience and respect in these incredibly difficult and uncertain times.
NEIL COX – GENERAL MANAGER, ISAAC THEATRE ROYAL
TICKETEK REFUNDS PROCESS FOR CANCELLED EVENTS IN CHRISTCHURCH
INTERNET or TELEPHONE BOOKINGS – Patrons will receive an automatic refund back to the credit card used to make the original purchase. This will show within the next 10 working days.
BOX OFFICE/AGENCY BOOKINGS – Patrons should return their tickets to the original point of purchase to obtain a refund or if unable to do so please return all tickets when able by mail to the address below:
Ticketek – “Event Name (insert event name here)” Cancellation, PO Box 6334, Wellington.
For all other enquiries please call 0800 TICKETEK (toll free).
For information on cancelled events, please visit Ticketek’s Facebook page as the primary communication tool for all affected event activity in Christchurch. It is being updated constantly with cancelled and postponed event notifications.