COVID-19 UPDATES

Kia Ora, 
 
Please see the below updates for events that have been affected.
 
As we are now in Orange level for the COVID Protection Framework, we are currently following the Government’s health advice for holding indoor gatherings. 

What does this mean?

• Masks are encouraged for anyone 12yrs and over entering the venue.
• Masks are mandatory for all staff.
• Masks are not required while eating and drinking
• All staff must sign in the Western Egress book
• Antiseptic wipes available on entry, at bars, and before going into the auditorium.
• All commonly touched surfaced should still be wiped down regularly.
• Bars operating as per Government Guidelines.

Stay safe, look after yourselves and others. 
 
Arohanui, 
The ITR team. 
 
World of Musicals

On behalf of Rokitz Touring we have had to make the difficult decision to postpone the NZ leg of our current World of Musicals tour until November and December 2022. Unfortunately due to the NZ Government not opening international entertainment visa applications until October we have been left with no other option. We were hoping and keeping everything crossed that NZ would indeed open applications at the same time as letting tourist visas etc apply but that has not been the case.

The new performance date is: Wednesday 21st December 2022

Please hold onto your tickets for just a little bit longer, we promise it will be worth it and we can’t wait to come in November for an amazing few weeks of shows.

 
 
The Lord of the Rings and The Hobbit - The Concert
Kia ora, 

The Promoters of The Lord of the Rings and the Hobbit – The Concert regrettably advise that the show has had to be postponed. We apologise for any inconvenience. 

The new date is:  Saturday 6 May 2023

All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us. 

If you are unable to attend the new performance date, a full refund is available. Please email your refund request toonline@ticketek.co.nz by 13 May 2022 , quoting your Ticketek transaction or account number. If your original ticket purchase was via credit card and that card has subsequently been cancelled or has expired, or you purchased at an Agency, please include your bank account details for us to process your refund.

 
 
The Magical Music of Harry Potter
 
Kia ora,

The Promoters of The Magical Music of Harry Potter regrettably advise that the show has had to be postponed. We apologise for any inconvenience. 

The new date is:  Sunday 7 May 2023

All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us. 

If you are unable to attend the new performance date, a full refund is available. Please email your refund request toonline@ticketek.co.nz by 13 May 2022 , quoting your Ticketek transaction or account number. If your original ticket purchase was via credit card and that card has subsequently been cancelled or has expired, or you purchased at an Agency, please include your bank account details for us to process your refund.

 
 
 
RNZB - Swan Lake

The Royal New Zealand Ballet (RNZB) has cancelled the national tour of Swan Lake, set to take centre stage in five New Zealand cities through May and June.

While the Omicron outbreak may well have peaked and moved on in some places, the ongoing Red Traffic Light setting in the COVID Protection Framework, even with an extended 200-person limit, removes the RNZB’s ability to conduct a viable tour.

Executive Director Lester McGrath says, “COVID is still spreading in the community and may do for some time. Even with the prospect of moving to the Orange Traffic Light setting on the horizon, simply put, we have passed the point of no return to be able to successfully stage and tour Swan Lake, even if restrictions ease further in coming days or weeks. It was important that we made a call about our tour before getting any further into rehearsals, marketing and staging.

 

Into Spring Family Variety Concert

The Promoters of the Into Spring Family Variety Concert regrettably advise that due to restrictions imposed under the Red Light setting of the Government’s Covid 19 Protection Framework, the show has had to be postponed. We apologise for any inconvenience.

The new date is:
Sunday 21 August 2022 (previously Sunday 22 May)

All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us.

  
 
Beauty and the Beast - The Pantomime

Due to the uncertainty surrounding Covid restrictions in the coming months, GMG Productions NZ regret to advise that the July 2022 season of Beauty and the Beast at the Isaac Theatre Royal has had to be postponed. The season has been rescheduled to December 1st to December 11th, 2022.

We are in the process of setting up the new season and transferring all bookings over to compatible dates, and thus the bookings are temporarily off sale. Once this has been completed, we will be in touch to offer all ticket holders an alternative date. If this date is unsuitable you will be able to move to a date of your choice, subject to availability.

Once the transfer process is complete for current ticket holders, we will place the show back on sale to the general public.

We’ll be back in touch in the coming weeks to ask you to confirm the revised performance dates you’ll be offered. For now, you don’t need to do anything.

Thanks for your support and patience as we work through this process.

  
 
Aunty Donna - The Magical Dead Cat Tour

Due to uncertainty around international borders and an unforeseen scheduling conflict, the New Zealand leg of the Magical Dead Cat Tour has been rescheduled to Monday 12 December 2022.

Existing tickets will automatically be valid for the new event date. There is no need to exchange your ticket or contact us.

For current ticket holders who are unable to attend the new date, refunds are also available. Please note all refund requests must be received prior to 11.59pm, Saturday 30 April 2022.

  
 
Matilda - The Musical

We regret to advise you that the April 2022 season of Matilda – The Musical at the Isaac Theatre Royal has had to be postponed due to Covid complications. The season has been rescheduled to September 16th to October 2nd, 2022.

We are in the process of setting up the new season and transferring all bookings over to compatible dates, and thus the bookings are temporarily off sale. Once this has been completed, we will be in touch to offer all ticket holders an alternative date. If this date is unsuitable you will be able to move to a date of your choice, subject to availability.

Please note that for those who have selected a particular date based on when a particular performer in the show will be appearing ( especially the child performers), in most cases, the new dates offered will have the same performers as per the April season.

Once the transfer process is complete for current ticket holders, we will place the show back on sale to the general public, hopefully by mid April.

We’ll be back in touch in a week or so to ask you to confirm the revised performance dates you’ll be offered. For now, you don’t need to do anything.

Thanks for your support and patience as we work through this process.

Showbiz Christchurch
Producer
Matilda – The Musical

  
 
Post Modern Jukebox - The Grand Reopening Tour
 
Kia Ora, 
 
Due to ongoing restrictions in relation to the recent Omicron surge, TEG Dainty wishes to advise that Postmodern Jukebox’s ‘The Grand Reopening Tour’, originally set to take place in March 2022 is being rescheduled to Saturday 2nd October, and moved to the Christchurch Town Hall.
 
All existing tickets will remain valid for the new date.
 
  
 
Made in Canterbury
Made in Canterbury 2022 Cancelled

The Isaac Theatre Royal would like to announce the cancellation of this years’ Made In Canterbury 2022 festival.

A festival which has grown and would have featured 24 performances over 4 days, following a successful first year in 2021 will be back bigger and better in 2023. This is Canterbury’s Fringe Festival, which has already garnered a huge amount of support and interest.

We would have loved to have brought you an amazing festival of great artistic talent in Canterbury, with a wide range of brilliant local performers, supported by local businesses, Tūrangā, Christchurch City Council and The Piano’. Indeed, we have made the tough decision to cancel this much loved event for our community, due to the restrictions and uncertainty in the current environment.

This years’ line up was very exciting and we wished we could have brought that to you. That said, we look forward to building on that excitement in 2023.

Our thoughts go out to all the artists, performers, musicians, crews, industry practitioners and patrons, who were looking forward to performing or working at the festival. Indeed, we are looking forward to when the arts industry is able to perform at, or close to, normal levels again.

To our community – stay safe in these challenging times.

All ticket holders will be automatically refunded.

Kia kaha,

The ITR Team.

  
 
Post Mondern Jukebox - The Grand Reopening Tour
 

Due to ongoing restrictions in relation to the recent Omicron surge, TEG Dainty wishes to advise that Postmodern Jukebox’s ‘The Grand Reopening Tour’, originally set to take place in March 2022 is being rescheduled.

TEG Dainty and Postmodern Jukebox are working hard to secure new dates and we will be back in touch with full details as soon we have them. All existing tickets will remain valid for the new date. If the event is cancelled all tickets will be refunded in full.

A message from Postmodern Jukebox: 

“To our Australia & New Zealand family, with Omicron cases surging and various restrictions still in place, we have had to make the difficult decision to reschedule our tour. We are working hard to lock in the new dates. While we’re disappointed that we can’t bring ‘The Grand Reopening Tour’ to you in February & March as planned, we’re looking forward to a huge run of spectacular shows later in the year. As always, thank you for your patience and understanding.”

Stay safe.
 
 
RNZB - Venus Rising

Due to the ongoing restrictions on live performances under the RED Traffic Light setting, the Royal New Zealand Ballet will postpone performances of Venus Rising.

These were due to take place at the Isaac Theatre Royal on 4 – 5 March.

The Royal New Zealand Ballet is working with the Isaac Theatre Royal to reschedule later this year.We will have an update for you in the next few weeks.

For now, please hold on to your tickets. When we have new dates confirmed we will contact you with details and you can choose to transfer into a new performance or, if the dates do not suit or you no longer wish to attend, to receive a full refund

Stay safe

 
Reb Fountain - IRIS New Zealand Tour
 
Due to recently announced gathering restrictions, all dates on Reb Fountain’s ‘Iris Album Release Tour’ will no longer be proceeding.
 
A message from Reb:
We’ve been so looking forward to bringing IRIS to life for you, however, right now it’s paramount we look after one another and recalibrate. You can bet that we’re conjuring new ways of connecting with you and sharing our work through this challenging time – for now, keep listening to music and supporting the creative arts community where you can.  We’ll keep you posted of things to come – I can’t wait to see you all real soon. 
Kia kaha 
X reb 

All current ticket holders will receive an automatic refund. If your details have changed, or you have any refund enquiries please contact your point of purchase.

You can join Reb’s mailing list here to get the latest on releases and events. 

https://rebfountain.co.nz/
https://www.facebook.com/rebfountainmusic
https://www.instagram.com/rebfountain/

 
Stay safe.
 
 
Urzila Carlson - This is Personal
 
Due to the recently announced gathering restrictions, all New Zealand dates on the Urzila Carlson – It’s Personal tour have been rescheduled:

Sat 19 Nov 22 – Isaac Theatre Royal, Christchurch (previously Sat 19 Mar 22)

All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us.

If you are unable to attend the new performance date a full refund is available. Please email your refund request to online@ticketek.co.nz by Thursday 3 February 5pm quoting your Ticketek transaction or account number.

If your original ticket purchase was via credit card, and that card has subsequently been cancelled or has expired, please include your bank account details for us to process your refund to.

Stay safe.

Running in the Shadows - Fleetwood Mac Show
 
The Promoters of The Fleetwood Mac Show regrettably advise that due to restrictions imposed under the Red Light setting of the Government’s Covid 19 Protection Framework, the show has had to be rescheduled.

The new date is: Monday 19th December 2022

All existing tickets remain valid for the new performance date. If you are unable to attend the new performance date, a full refund is available.

Please email your refund request to online@ticketek.co.nz.

Stay safe.
 
 
Electrify Aotearoa - Women Founders Conference
 
Due to the Red level setting being implemented nationwide, the Electrify Aotearoa – Women Founders Conference has been rescheduled.
 
Thursday 17th February 2022 > Thursday 26th May 2022 
 
Stay safe.
 
 
Nigel Latta - Resilience in Anxious Times
 
The Promoters of Nigel Latta regrettably advise that due to restrictions imposed under the Red Light setting of the Government’s Covid 19 Protection Framework, the show has had to be postponed. We apologise for any inconvenience.

We’re working closely with the promoter to reschedule this event, and we will be in touch with further details as soon as we have them. All existing tickets will remain valid for the new date. If the event is cancelled all tickets will be refunded in full.

 
Stay safe.
 
 
Chris Parker - The Gentle Man
 
Kia ora, please read the following message from Chris Parker.
 
“It’s with the saddest of hearts that I have to announce the postponement of The Gentle Man Tour. With limited audience capacities, financially it just not possible to tour on the scale that I was hoping too, and with Aotearoa being just at the beginning of dealing with this Omicron outbreak, to be travelling around the country and gathering audiences into indoor venues just didn’t feel like the smartest choice. Rest assured we are working closely with all our venues to make sure that this tour can happen again and as soon as possible. This pandemic has affected our live arts scene so much and I know how much Aotearoa’s’ artists and venues are hurting from this. But we must always put our health and the health of those most vulnerable to this virus at the forefront. I will be back on stage and I hope you will be there in the audience laughing along when this total s*#tstorm is behind us.”
 
All ticket holders will be contacted by TicketekNZ once a rescheduled date is confirmed.
 
Stay safe.
 
Violent Femmes
 
**VIOLENT FEMMES CANCELLED**
 
Due to the ongoing global crisis, and to be as cautious with the health and safety of our fans, road crew and ourselves, we have decided to cancel the Australia / New Zealand tour.
 
For those who had purchased tickets to this event, Ticketek will be in touch and refunds will be issued from point of purchase.
 
Stay safe.
 
 
Beauty and the Beast

**EVENT RESCHEDULED TO JULY 2022**

Due to the alert level guidelines, Beauty and the Beast The Pantomime will be rescheduled.

We are pleased to advise that new performance dates have been secured for 13th-17th July 2022.

GMG Productions thanks you for your loyal support of New Zealand produced theatre and your understanding in these trying times. Trust us, we want to get back to the theatre as much as you do so we hope you can hang in there with us.

NEW PERFORAMNCE DATES & TIMES

Wednesday

13th July

7 PM

Thursday

14th July

2 PM & 7 PM

Friday

15th July

2 PM & 7 PM

Saturday

16th July

11 AM / 3 PM / 7 PM

Sunday

17th July

11 AM / 3 PM / 7 PM

If you’ve already purchased a ticket to Beauty and the Beast, you don’t need to do anything. All existing tickets remain valid for the new performance date outlined below, you do not need to exchange your ticket or contact us. Tickets are currently on suppression and once lifted you will receive your tickets with the new performance date.

If you are unable to attend the new performance date a full refund is available. Please email your refund request to online@ticketek.co.nz quoting your Ticketek transaction or account number.

If your original ticket purchase was via credit card, and that card has subsequently been cancelled or has expired, please include your bank account details for us to process your refund to. Please note for PCI compliance reasons we cannot accept credit card details via email. Please only provide bank details, or request a call back to provide credit card details. Please note there is a delay in response times.

All tour updates can also be found here.

Kia kaha. See you for some madness in July.

Tom Sainsbury: Snapchat Dude Live!
 
Kia ora,
 
Due to the current Covid-19 restrictions Tom Sainsbury – Snapchat Dude Live has been rescheduled until 2022.

We are thrilled to announce that new dates have been secured! The event will now take place on Monday 13th June 2022.

All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us.

If you are unable to attend the new performance date a full refund is available. Please email your refund request to online@ticketek.co.nz quoting your Ticketek transaction or account number.

If your original ticket purchase was via credit card, and that card has subsequently been cancelled or has expired, please include your bank account details for us to process your refund to.

Please note for PCI compliance reasons we cannot accept credit card details via email. Please only provide bank details, or request a call back to provide credit card details. Please note there is a delay in response times.

We appreciate your understanding at this time.

Stay safe.

 
A Celtic Christmas
 
Kia ora, 

Due to New Zealand’s most recent COVID restrictions, ‘A Celtic Christmas’ 2021 New Zealand Tour has been postponed until 2022. At present, the indoor event capacity is limited, and with many of our audiences sitting above this quota, we have worked tirelessly to reschedule our New Zealand tour dates in order to provide the best and safest experience for all our venues, patrons and team.

All tickets will be honoured for the rescheduled date as follows:

Saturday 26th November 2022 – Isaac Theatre Royal Christchurch

What if I can’t attend the new date?
Whilst Ticketek, the venues & Pace Live understand that this is a difficult time for many, they encourage you to hold onto your ticket to support the artist and the Live Entertainment industry. All tickets purchased for the original date are valid for the new date. If you are unable to attend the new date you can request a full refund no later than November 17th, 2021.
Please email your refund request to online@ticketek.co.nz quoting your Ticketek transaction or account number. If your original ticket purchase was via credit card, and that card has subsequently been cancelled or has expired, please include your bank account details for us to process your refund to. Please note for PCI compliance reasons we cannot accept credit card details via email.

Please only provide bank details, or request a call back to provide credit card details. Please note there is a delay in response times
We would like to take this opportunity to thank all of the wonderful venue & Ticketek staff who have worked around the clock to make the postponement of our tour possible as well as all of our patrons for their ongoing support throughout and post the pandemic environment.
Whilst this is certainly not an ideal situation – the show must go on! And we have no doubt that when it does, it will be well worth the wait.

Slainte,
Pace Live

Aunty Donna - The Magical Dead Cat Tour
 
Kia Ora, 
 
Please read the below message from the Aunty Donna team. 

Dear Ticket Holder,

Due to the ongoing border restrictions related to the Covid19 pandemic the promoters of Aunty Donna regret to advise that the tour has had to be postponed until 2022.

The new date is: Tuesday 31st May 2022.

All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us.

If you are unable to attend the new performance date a full refund is available. Please email your refund request to online@ticketek.co.nz quoting your Ticketek transaction or account number.

If your original ticket purchase was via credit card, and that card has subsequently been cancelled or has expired, please include your bank account details for us to process your refund.

Please note for PCI compliance reasons we cannot accept credit card details via email. Please only provide bank details, or request a call back to provide credit card details. Please note there is a delay in response times.

Stay safe. 
 
 
The Guilty Feminist Live
 
Kia Ora, 
 
Please read the below message from The Guilty Feminist team.

Dear Ticket Holder,

Due to current Covid restrictions The Guilty Feminist Live Podcast Tour will be rescheduled from Fri 22 October 2021 at the Isaac Theatre Royal to The James Hay Theatre on Friday 22nd July 2022.

All existing ticket holders will be contacted directly over the next few weeks to exchange tickets into the new performance date and venue.If you are unable to attend the new performance date a full refund is available prior to 13th October 2021. Please email your refund request to online@ticketek.co.nz quoting your Ticketek transaction or account number.

If your original ticket purchase was via credit card, and that card has subsequently been cancelled or has expired, please include your bank account details for us to process your refund to.

Please note for PCI compliance reasons we cannot accept credit card details via email. Please only provide bank details, or request a call back to provide credit card details. Please note there is a delay in response times.

All tour updates can also be found here.

PLEASE NOTE: THE CUTOFF DATE FOR REFUNDS WILL BE 5PM ON WEDNESDAY 13TH OCTOBER 2021

 
An Evening with Cowboy Junkies
 
Kia Ora,

Due to the ongoing uncertainty surrounding border closures due to the COVID-19 pandemic, the Cowboy Junkies tour will now take place in January 2023.

30th January 2022 > 29th January 2023

Hold on to your tickets! All currently purchased tickets are valid for new dates.

Stay safe.

Into Spring Variety Concert

The 50s Up Brass Band is excited to announce the rescheduled date of Into Spring Variety Concert – Original date, Sunday 29th August 2021. This performance will now take place on Sunday 22nd May 2022.

All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact Ticketek.

If you are unable to attend the new performance date a full refund is available.

Please email your refund request to online@ticketek.co.nz quoting your Ticketek transaction or account number.

The World Of Musicals
 
Kia Ora.
 
World of Musicals has rescheduled their show (originally set for October 23rd 2021) to July 1st 2022.
 
If you already have tickets for this show for the original dates, hold on to them! They will be transferable to the new dates.
 
If you are unable to do either of these new dates, or do not wish to attend, you will be entitled to a refund. Please contact Ticketek online@ticketek.co.nz.
 
Stay safe.
 
TRIXIE & KATYA LIVE

Dear Ticket Holder,

Once again, we’d like to thank you for your patience, support and understanding throughout this time. We’re committed to our values of supporting artists and venues and cannot WAIT to be able to return to our passion of producing amazing shows and bringing your favourite artists out to grace our shores.

We are excited to announce that after months of planning alongside Trixie & Katya’s US management team, we have confirmed that the newly rebranded tour ‘Trixie & Katya: LIVE’ is coming to Christchurch on Monday 18th July 2022.

If you hold current tickets to the tour, please don’t worry. They will still be valid for the new dates with the same seating allocation.

For current ticket holders who are unable to attend the rescheduled date, refunds are also available.

Ticket holders wanting a refund should submit a request to online@ticketek.co.nz.

Tickets purchased online by credit or debit card will be refunded in full (including ticket insurance premium, if relevant). Patrons should allow up to 30 working days for the refund to appear in their account.

If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with updated bank details here in order to process your refund.

If you do not provide the correct details, we will be unable to refund your tickets.

Patrons who purchased tickets in an Agency will receive a full refund to a bank account, upon the provision of bank account details. You can provide these details here.

Please note for PCI compliance reasons we cannot accept credit card details via email. Please only provide bank details, or request a call back to provide credit card details. Please note there is currently a delay for callbacks.

Regards,

Ticketek

COWBOY JUNKIES

We are pleased to advise that the show by Cowboy Junkies at Isaac Theatre Royal on 3 May 2020,  which has been postponed due to the global COVID-19 pandemic, has been rescheduled to 30 January 2022

Existing tickets will be honoured for the new tour dates.

For current ticket holders who are unable to attend their rescheduled show, refunds are also available.

Ticketholders wanting a refund should submit a request to Online@ticketek.co.nz.

Whilst, refunds are available for any ticket holders who are unable to attend the new date, we would recommend that if at all possible you show your support for Cowboy Junkies by attempting to reschedule rather than cancel your ticket. To request a refund, please contact <insert details> and provide your Transaction Number prior to 06/05/2020

Thank you to all for your patience.