COVID-19 UPDATES

Kia Ora, 

 

Please see the below updates for events that have been affected.

 

As we are now in Orange level for the COVID Protection Framework, we are currently following the Government’s health advice for holding indoor gatherings. 

What does this mean?

• Masks are encouraged for anyone 12yrs and over entering the venue.
• Masks are mandatory for all staff.
• Masks are not required while eating and drinking
• All staff must sign in the Western Egress book
• Antiseptic wipes available on entry, at bars, and before going into the auditorium.
• All commonly touched surfaced should still be wiped down regularly.
• Bars operating as per Government Guidelines.

Stay safe, look after yourselves and others. 

 

Arohanui, 

The ITR team. 

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Kia ora, 

The Promoters of The Lord of the Rings and the Hobbit – The Concert regrettably advise that the show has had to be postponed. We apologise for any inconvenience. 

The new date is:  Saturday 6 May 2023

All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us. 

If you are unable to attend the new performance date, a full refund is available. Please email your refund request toonline@ticketek.co.nz by 13 May 2022 , quoting your Ticketek transaction or account number. If your original ticket purchase was via credit card and that card has subsequently been cancelled or has expired, or you purchased at an Agency, please include your bank account details for us to process your refund.

Kia ora,

The Promoters of The Magical Music of Harry Potter regrettably advise that the show has had to be postponed. We apologise for any inconvenience. 

The new date is:  Sunday 7 May 2023

All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us. 

If you are unable to attend the new performance date, a full refund is available. Please email your refund request to online@ticketek.co.nz by 13 May 2022 , quoting your Ticketek transaction or account number. If your original ticket purchase was via credit card and that card has subsequently been cancelled or has expired, or you purchased at an Agency, please include your bank account details for us to process your refund.

Into Spring Family Variety Concert

The Promoters of the Into Spring Family Variety Concert regrettably advise that due to restrictions imposed under the Red Light setting of the Government’s Covid 19 Protection Framework, the show has had to be postponed. We apologise for any inconvenience.

The new date is:
Sunday 21 August 2022 (previously Sunday 22 May)

All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us.

Due to the uncertainty surrounding Covid restrictions in the coming months, GMG Productions NZ regret to advise that the July 2022 season of Beauty and the Beast at the Isaac Theatre Royal has had to be postponed. The season has been rescheduled to December 1st to December 11th, 2022.

We are in the process of setting up the new season and transferring all bookings over to compatible dates, and thus the bookings are temporarily off sale. Once this has been completed, we will be in touch to offer all ticket holders an alternative date. If this date is unsuitable you will be able to move to a date of your choice, subject to availability.

Once the transfer process is complete for current ticket holders, we will place the show back on sale to the general public.

We’ll be back in touch in the coming weeks to ask you to confirm the revised performance dates you’ll be offered. For now, you don’t need to do anything.

Thanks for your support and patience as we work through this process.

Due to uncertainty around international borders and an unforeseen scheduling conflict, the New Zealand leg of the Magical Dead Cat Tour has been rescheduled to Monday 12 December 2022.

Existing tickets will automatically be valid for the new event date. There is no need to exchange your ticket or contact us.

For current ticket holders who are unable to attend the new date, refunds are also available. Please note all refund requests must be received prior to 11.59pm, Saturday 30 April 2022.

Due to the recently announced gathering restrictions, all New Zealand dates on the Urzila Carlson – It’s Personal tour have been rescheduled:

Sat 19 Nov 22 – Isaac Theatre Royal, Christchurch (previously Sat 19 Mar 22)

All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us.

If you are unable to attend the new performance date a full refund is available. Please email your refund request to online@ticketek.co.nz by Thursday 3 February 5pm quoting your Ticketek transaction or account number.

If your original ticket purchase was via credit card, and that card has subsequently been cancelled or has expired, please include your bank account details for us to process your refund to.

The Promoters of The Fleetwood Mac Show regrettably advise that due to restrictions imposed under the Red Light setting of the Government’s Covid 19 Protection Framework, the show has had to be rescheduled.

The new date is: Monday 19th December 2022

All existing tickets remain valid for the new performance date. If you are unable to attend the new performance date, a full refund is available.

Please email your refund request to online@ticketek.co.nz.

Stay safe.

Kia ora, 

Kia Ora,

Due to the ongoing uncertainty surrounding border closures due to the COVID-19 pandemic, the Cowboy Junkies tour will now take place in January 2023.

30th January 2022 > 29th January 2023

Hold on to your tickets! All currently purchased tickets are valid for new dates.

Stay safe.