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COVID-19 UPDATES

Kia Ora, 
 
Please see the below updates for events that have been affected.
 
As we are now in Orange level for the COVID Protection Framework, we are currently following the Government’s health advice for holding indoor gatherings. 

What does this mean?

• Masks are encouraged for anyone 12yrs and over entering the venue.
• Masks are mandatory for all staff.
• Masks are not required while eating and drinking
• All staff must sign in the Western Egress book
• Antiseptic wipes available on entry, at bars, and before going into the auditorium.
• All commonly touched surfaced should still be wiped down regularly.
• Bars operating as per Government Guidelines.

Stay safe, look after yourselves and others. 
 
Arohanui, 
The ITR team. 

The Lord of the Rings and The Hobbit

Kia ora, 

The Promoters of The Lord of the Rings and the Hobbit – The Concert regrettably advise that the show has had to be postponed. We apologise for any inconvenience. 

The new date is:  Saturday 6 May 2023

All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us. 

If you are unable to attend the new performance date, a full refund is available. Please email your refund request toonline@ticketek.co.nz by 13 May 2022 , quoting your Ticketek transaction or account number. If your original ticket purchase was via credit card and that card has subsequently been cancelled or has expired, or you purchased at an Agency, please include your bank account details for us to process your refund.

The Magical Music of Harry Potter

Kia ora,

The Promoters of The Magical Music of Harry Potter regrettably advise that the show has had to be postponed. We apologise for any inconvenience. 

The new date is:  Sunday 7 May 2023

All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us. 

If you are unable to attend the new performance date, a full refund is available. Please email your refund request to online@ticketek.co.nz by 13 May 2022 , quoting your Ticketek transaction or account number. If your original ticket purchase was via credit card and that card has subsequently been cancelled or has expired, or you purchased at an Agency, please include your bank account details for us to process your refund.

Into Spring Family Variety Concert

The Promoters of the Into Spring Family Variety Concert regrettably advise that due to restrictions imposed under the Red Light setting of the Government’s Covid 19 Protection Framework, the show has had to be postponed. We apologise for any inconvenience.

The new date is:
Sunday 21 August 2022 (previously Sunday 22 May)

All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us.

Beauty and the Beast – The Pantomime

Due to the uncertainty surrounding Covid restrictions in the coming months, GMG Productions NZ regret to advise that the July 2022 season of Beauty and the Beast at the Isaac Theatre Royal has had to be postponed. The season has been rescheduled to December 1st to December 11th, 2022.

We are in the process of setting up the new season and transferring all bookings over to compatible dates, and thus the bookings are temporarily off sale. Once this has been completed, we will be in touch to offer all ticket holders an alternative date. If this date is unsuitable you will be able to move to a date of your choice, subject to availability.

Once the transfer process is complete for current ticket holders, we will place the show back on sale to the general public.

We’ll be back in touch in the coming weeks to ask you to confirm the revised performance dates you’ll be offered. For now, you don’t need to do anything.

Thanks for your support and patience as we work through this process.

Aunty Donna – The Magical Dead Cat Tour

Due to uncertainty around international borders and an unforeseen scheduling conflict, the New Zealand leg of the Magical Dead Cat Tour has been rescheduled to Monday 12 December 2022.

Existing tickets will automatically be valid for the new event date. There is no need to exchange your ticket or contact us.

For current ticket holders who are unable to attend the new date, refunds are also available. Please note all refund requests must be received prior to 11.59pm, Saturday 30 April 2022.

Matilda – The Musical

We regret to advise you that the April 2022 season of Matilda – The Musical at the Isaac Theatre Royal has had to be postponed due to Covid complications. The season has been rescheduled to September 16th to October 2nd, 2022.

We are in the process of setting up the new season and transferring all bookings over to compatible dates, and thus the bookings are temporarily off sale. Once this has been completed, we will be in touch to offer all ticket holders an alternative date. If this date is unsuitable you will be able to move to a date of your choice, subject to availability.

Please note that for those who have selected a particular date based on when a particular performer in the show will be appearing ( especially the child performers), in most cases, the new dates offered will have the same performers as per the April season.

Once the transfer process is complete for current ticket holders, we will place the show back on sale to the general public, hopefully by mid April.

We’ll be back in touch in a week or so to ask you to confirm the revised performance dates you’ll be offered. For now, you don’t need to do anything.

Thanks for your support and patience as we work through this process.

Showbiz Christchurch
Producer
Matilda – The Musical

Urzila Carlson – This is Personal

Due to the recently announced gathering restrictions, all New Zealand dates on the Urzila Carlson – It’s Personal tour have been rescheduled:

Sat 19 Nov 22 – Isaac Theatre Royal, Christchurch (previously Sat 19 Mar 22)

All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us.

If you are unable to attend the new performance date a full refund is available. Please email your refund request to online@ticketek.co.nz by Thursday 3 February 5pm quoting your Ticketek transaction or account number.

If your original ticket purchase was via credit card, and that card has subsequently been cancelled or has expired, please include your bank account details for us to process your refund to.

Stay safe.

Running in the Shadows – Fleetwood Mac Show

The Promoters of The Fleetwood Mac Show regrettably advise that due to restrictions imposed under the Red Light setting of the Government’s Covid 19 Protection Framework, the show has had to be rescheduled.

The new date is: Monday 19th December 2022

All existing tickets remain valid for the new performance date. If you are unable to attend the new performance date, a full refund is available.

Please email your refund request to online@ticketek.co.nz.

Stay safe.

A Celtic Christmas

Kia ora, 

Due to New Zealand’s most recent COVID restrictions, ‘A Celtic Christmas’ 2021 New Zealand Tour has been postponed until 2022. At present, the indoor event capacity is limited, and with many of our audiences sitting above this quota, we have worked tirelessly to reschedule our New Zealand tour dates in order to provide the best and safest experience for all our venues, patrons and team.

All tickets will be honoured for the rescheduled date as follows:

Saturday 26th November 2022 – Isaac Theatre Royal Christchurch

What if I can’t attend the new date?
Whilst Ticketek, the venues & Pace Live understand that this is a difficult time for many, they encourage you to hold onto your ticket to support the artist and the Live Entertainment industry. All tickets purchased for the original date are valid for the new date. If you are unable to attend the new date you can request a full refund no later than November 17th, 2021.
Please email your refund request to online@ticketek.co.nz quoting your Ticketek transaction or account number. If your original ticket purchase was via credit card, and that card has subsequently been cancelled or has expired, please include your bank account details for us to process your refund to. Please note for PCI compliance reasons we cannot accept credit card details via email.

Please only provide bank details, or request a call back to provide credit card details. Please note there is a delay in response times
We would like to take this opportunity to thank all of the wonderful venue & Ticketek staff who have worked around the clock to make the postponement of our tour possible as well as all of our patrons for their ongoing support throughout and post the pandemic environment.
Whilst this is certainly not an ideal situation – the show must go on! And we have no doubt that when it does, it will be well worth the wait.

Slainte,
Pace Live

An Evening with Cowboy Junkies

Kia Ora,

Due to the ongoing uncertainty surrounding border closures due to the COVID-19 pandemic, the Cowboy Junkies tour will now take place in January 2023.

30th January 2022 > 29th January 2023

Hold on to your tickets! All currently purchased tickets are valid for new dates.

Stay safe.

 

Telephone: +64-3-366 6326

Email: admin@itr.co.nz

Street Address:
145 Gloucester Street
Christchurch
New Zealand

Office hours:
Tuesday – Friday 10.00am – 5.00pm.

The ITR onsite Ticketek box office is open Weekdays 10am – 5pm.

At other times you can get in touch with the Ticketek team by calling
0800 842538 or by email online@ticketek.co.nz

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