We must regretfully confirm the cancellation of the Royal New Zealand Ballet’s performance/s of A Midsummer Night’s Dream due to take place on:
18th November 7.30pm
19th November 7.30pm
20th November 1.30pm
20th November 7.30pm
The Royal New Zealand Ballet is so disappointed not to be able to perform for you, but the dancers and crew are looking forward to returning to CITY in 2022 and hopes very much that you will be in the audience. Details of the company’s 2022 season can be found here.
We will shortly begin the process of refunding all ticket holders. If you have purchased tickets that have now been passed on to family or friends, we would be grateful if you could advise them of this cancellation.
A note from the Royal New Zealand Ballet:
Everyone working in the arts, including our dancers and production crew, are enormously affected by Covid-19 restrictions. Compared to many of our colleagues overseas we have been very lucky, but at time of writing, we have had 24 performances cancelled this year. The financial losses experienced affect not only the Royal New Zealand Ballet but also the venues in which we perform, the local crew that we contract, and the local accommodation providers and other businesses that we work with in your community. Our education, community and accessibility programme is also curtailed with events including our workshops in prisons, open classes for young dancers and workshops in schools no longer able to go ahead.
Offering streamed performances and other events online has proved very successful, but for our artists and crew, nothing will ever come close to performing live.
To help us recover some of our losses experienced by cancelling this national tour we would appreciate it if you could consider making a donation to the RNZB in support of future performances and events in your community.
<MAKE A DONATION> https://www.mynzballet.org.nz/donate/contribute1
Existing tickets will be honoured for the new event date of Monday 29 November. The time of your new show will match the original time (i.e 10:00am or 11:30am). You do not need to exchange your ticket or contact us.
For current ticket holders who are unable to attend their rescheduled show, refunds are also available.
Ticketholders wanting a refund or exchange should submit a request to online@ticketek.co.nz. Tickets purchased online by credit or debit card (including AfterPay) will be refunded in full (including ticket insurance premium, if relevant). Patrons should allow up to 30 working days for the refund to appear in their account.
If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with updated bank details here in order to process your refund.
Patrons who purchased tickets at an Agency will receive a full refund to a bank account, upon the provision of bank account details. You can provide these details here.
Please note for PCI compliance reasons we cannot accept credit card details via email. Please only provide bank details, or request a call back to provide credit card details. Please note there is a delay in response times.
Click here to be redirected to the rescheduled event on our website.
Unfortunately, with the ongoing impact of COVID-19 levels, Indian Ink has had to cancel Paradise or the Impermanence of Ice Cream. We are very sorry to miss out on this wonderful show. There are no alternative dates available to reschedule the show this year.
All purchased tickets will receive a full refund.
Tickets purchased online by credit or debit card (including Afterpay) will be refunded in full (including ticket insurance premium, if relevant).
Patrons should allow up to 30 working days for the refund to appear in their account. There is no need to contact us.
If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with updated bank details here in order to process your refund. Patrons who purchased tickets at an Agency will receive a full refund to a bank account, upon the provision of bank account details.
You can provide these details here. Please note for PCI compliance reasons we cannot accept credit card details via email.
Please only provide bank details, or request a call back to provide credit card details. Please note there is a delay in response times.
Please consider donating part of your ticket refund to Indian Ink via bank transfer to help them at this difficult time. If you require a receipt for your generous donation, email anya@indianink.co.nz
Account Name: Indian Ink Theatre Co
Bank Account No: 06-0199-0106581-00
Reference: Paradise
On behalf of Indian Ink we thank you for your support.
With ongoing Covid-19 restrictions Cystic Fibrosis have opted to postpone the original event date of 21 October 2021.
The new dates are: Thursday 10th March 2022.
Stay safe.
Kia ora,
While we would have loved to welcome audiences this October as planned, the current government restrictions do not make this possible. However GMG Productions is excited to bring you the critically-acclaimed Kiwi cast on stage at the Isaac Theatre Royal in January 2022, and therefore we are pleased to share the updated schedule for the Christchurch season of MADAGASCAR THE MUSICAL.
All tickets will remain valid for the new performance schedule indicated below:
Please note this event has been rescheduled to Saturday 19th March 2022.
Friday 24th September < Saturday 19th March 2022
All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us.
Dear Ticket Holder,
Due to the ongoing border restrictions related to the Covid19 pandemic the promoters of Aunty Donna regret to advise that the tour has had to be postponed until 2022.
The new date is: Tuesday 31st May 2022.
All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us.
If you are unable to attend the new performance date a full refund is available. Please email your refund request to online@ticketek.co.nz quoting your Ticketek transaction or account number.
If your original ticket purchase was via credit card, and that card has subsequently been cancelled or has expired, please include your bank account details for us to process your refund.
Please note for PCI compliance reasons we cannot accept credit card details via email. Please only provide bank details, or request a call back to provide credit card details. Please note there is a delay in response times.
Dear Ticket Holder,
Due to current Covid restrictions The Guilty Feminist Live Podcast Tour will be rescheduled from Fri 22 October 2021 at the Isaac Theatre Royal to The James Hay Theatre on Friday 22nd July 2022.
All existing ticket holders will be contacted directly over the next few weeks to exchange tickets into the new performance date and venue.If you are unable to attend the new performance date a full refund is available prior to 13th October 2021. Please email your refund request to online@ticketek.co.nz quoting your Ticketek transaction or account number.
If your original ticket purchase was via credit card, and that card has subsequently been cancelled or has expired, please include your bank account details for us to process your refund to.
Please note for PCI compliance reasons we cannot accept credit card details via email. Please only provide bank details, or request a call back to provide credit card details. Please note there is a delay in response times.
All tour updates can also be found here.
PLEASE NOTE: THE CUTOFF DATE FOR REFUNDS WILL BE 5PM ON WEDNESDAY 13TH OCTOBER 2021
Due to the ongoing uncertainty surrounding border closures due to the COVID-19 pandemic, the Cowboy Junkies tour will now take place in January 2023.
30th January 2022 > 29th January 2023
Hold on to your tickets! All currently purchased tickets are valid for new dates.
Stay safe.
In order for the production to go ahead, Christchurch must be in Covid Level 1. At this point, the Producers are not confident enough that this will be the case in time, nor do they have the ability to move the show to alternative dates later this year.
This is extremely disappointing for all the cast, crew and creative team involved in the show who have worked so hard to get the show on stage.
All ticket holders will be refunded in full, and once ticket sales open for their next planned production (Matilda in April 2022), all purchasers will be offered an exclusive presale for that season. We hope for this to be available in early October.
Tickets purchased online by credit or debit card (including Afterpay) will be refunded in full (including ticket insurance premium, if relevant).
Patrons should allow up to 30 working days for the refund to appear in their account. There is no need to contact us. If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with updated bank details here in order to process your refund.
Patrons who purchased tickets at an Agency will receive a full refund to a bank account, upon the provision of bank account details. You can provide these details here.
Please note for PCI compliance reasons we cannot accept credit card details via email. Please only provide bank details, or request a call back to provide credit card details. Please note there is a delay in response times.
Your continued support and understanding is appreciated.
Following the extension of Level 3 Covid-19 restrictions, the Royal New Zealand Ballet has decided, with regret, to cancel the performances of The Firebird with Paquita originally scheduled for 26, 27 and 28 August at the Isaac Theatre Royal, Christchurch.
In line with the RNZB’s Covid-19 ticketing policy, all ticket holders will be entitled to a full refund. Ticket holders will be contacted by the agency who issued their tickets, either the Royal New Zealand Ballet, or Ticketek, with further information regarding this process.
The RNZB’s production of The Firebird is currently available to purchase and view on demand via Tikstream. The company will shortly be announcing details of an on-demand broadcast of Paquita.
The RNZB is committed to ensuring the continued health and well-being of all audience members, artists and staff. While the company is deeply disappointed by these cancellations, supporting our community’s journey towards the lifting of restrictions and the resumption of live events, once it is safe to do so, is our greatest priority.
The RNZB looks forward to continuing to entertain audiences in Aotearoa and overseas via our digital programme, and to returning to stages with The Ryman Healthcare Season of A Midsummer Night’s Dream from the end of October.
Kia ora,
I hope you are all safe and well during these challenging times.
Firstly, thank you to all the frontline workers who are doing an amazing job in such difficult circumstances…
As you would be aware, due to government decisions surrounding COVID-19, the Isaac Theatre Royal has been closed and will experience further disruptions to operations and events until alert levels lift. Our primary concern is for the health of our community. When we are permitted to present live events and bring our community together again, we can’t wait to host you.
It has been a challenging time in the arts and live events, but the Isaac Theatre Royal has done everything imaginable to navigate the winds of Covid-19. We have reimagined venue spaces, created new events, curated a festival, presented the world’s largest Pantomime in December 2020. We have created workshops for children, promoted concerts, presented theatre productions and delivered the Ghostlight film series.
We will continue to find innovative and creative ways to bring our community together when permitted as we continue to transition from simply a theatre for hire to a leader in the arts and live events developing and curating important creative and business content. We will continue to develop important opportunities to connect, tell our stories, challenge what is possible and provide opportunities in education, business, performance, reflection, joy and wonderment.
Theatres and events are important to the liveability of their cities and the quality of life of their communities. The Isaac Theatre Royal supports community resilience through innovation, imagination, visitation, the promotion of the arts, promotion of the city and making events happen. Indeed, we have reimagined venue spaces, created events and developed opportunities for our community in business, education and the arts.
We are passionate about the arts, live music and events. Indeed, the ITR has continued to provide strong support for our industry and our community through COVID-19. This includes; being innovative, creative and agile.
As an independent theatre, managed by a charitable foundation on behalf of the people of Canterbury, the Isaac Theatre Royal, one of the most spectacular and prestigious theatres in Australasia, has worked extremely hard over the last 12 months to position itself to navigate these challenges. Despite this, having closures and lockdowns severely hurts the operations of the theatre.
Our main priorities are the positive impacts the theatre has on our community and the welfare of people in our industry. We care about and support our community, the arts and the live events industry.
At 110,000 visitors per year. The Isaac Theatre Royal creates over 5,000 jobs and injects over $7 Million into the local economy per year. Achieving our goals and supporting community resilience requires on-going support, sponsorship and funding.
Covid-19 has had a huge impact on our event operations in 2020 and 2021. The Isaac Theatre Royal has averaged over 300 event days since 2015. In 2020 there was only 100 event days. The ITR experienced a 63% loss in revenue from Theatre Operations in 2020.
We rely on the events we host and the donations we raise. While we are confident of navigating the challenges that we are faced with, but we do need support. If you would like to support the theatre there are a number of ways you can do this. Indeed, when permitted to do so, you can hire the venue for your next function, business event, training session or AGM. You can donate directly via the website or become a member, a partner or a sponsor of the theatre.
With regards to our patrons and ticketholders. Thank you so much for your ongoing patience and support. For effected shows, please continue to look at the website for information on events including events that have been rescheduled.
We know this is a difficult time for our community and we extend our solidarity to all of those who are impacted, especially staff, contractors, artists, performers, clients, local retail and hospitality operators, accommodation and transport providers whose livelihood depends on a vibrant and fully functioning Arts industry.
We know that the arts play a critical role in uplifting and supporting our community and we’ll continue to explore ways to continue to bring the performing arts to Cantabrians during this time.
Kind Regards
Bob Mangan AVM, MBA
Chief Executive Officer – Isaac Theatre Royal
Kia Ora,
We are delighted to let you know that we have confirmed a rescheduled date for the Theatre Royal Business Chamber – Networking Breakfast. It will now be held on Thursday 21st October 2021. All bookings will remain valid for this new date. We are still confirming the availability of all speakers and will confirm this information in due course.
Thursday 2nd September 2021 > Thursday 21st October 2021
Thank you for your understanding in these uncertain times. We are very much looking forward to seeing you at this event.
Stay safe.
The ITR team.
The 50s Up Brass Band is excited to announce the rescheduled date of Into Spring Variety Concert – Original date, Sunday 29th August 2021. This performance will now take place on Sunday 22nd May 2022.
All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact Ticketek.
If you are unable to attend the new performance date a full refund is available.
Please email your refund request to online@ticketek.co.nz quoting your Ticketek transaction or account number.
Come Together: Rolling Stones’ Sticky Fingers due to take place on Friday 3rd September at the Isaac Theatre Royal, will be rescheduled. All ticket holders will be contacted by the ticketing agent as soon as a new date is secured.
This is hugely disappointing to everyone involved – the artists, musicians, production team, venue team – and no doubt to you – our amazing supportive audience.
We appreciate your understanding at this time.
What do you need to do? Nothing. All ticket holders will be contacted in due course regarding the new date for the concert – all tickets will remain valid for the new date.
Thank you, we will see you soon and stay safe in the meantime!
While we’re sad not to be hosting the Indian Ink Theatre Company next week, however we’re delighted to announce that we have rescheduled their shows!
The new dates are:
Tue 31 Aug 2021 > 16 October at 7.00pm
Wed 1 Sept 2021 > 17 October at 4.00pm.
Hold on to your tickets, as they will be transferable to the new dates.
If you are unable to do either of these new dates, or do not wish to attend, you will be entitled to a refund. Please contact Ticketek online@ticketek.co.nz if you would like to request a refund and provide the following details:
- The name you used to purchase your ticket.
- The event and date you have purchased the ticket for.
- If you purchased via credit card then your refund will be processed.
- If your credit card has expired, you purchased with EFTPOS or cash, or purchased via an Agency, please provide your bank details in order for your refund to be processed.
Please note for PCI compliance, Ticketek cannot accept credit card details via email. Please only provide bank details or request a call back to provide credit card details over the phone.
Kia Ora,
Here is an update from GMG Productions New Zealand as of 19th August 2021.
To be directed to the new event page, click here.
FAQs
- Am I eligible for a full refund?
- Yes. For refunds, please email online@ticketek.co.nz
- Can I pick a different date?
- Yes, subject to availability. To transfer your ticket please email Ticketek at online@ticketek.co.nz
Transfers will begin to be processed from Wednesday 25th August 2021.
Please note that price differences may apply.
- Will I get the exact same seat I booked the first time?
- Yes.
- When do I need to decide by?
- We encourage refund or transfer requests to be made by 5th September 2021.
- Can I upgrade my ticket?
- Yes. Fee differences may apply.
- What do I need to do to confirm my new ticket and date?
- If you are transferring to the new dates as per the above schedule, then you do not need to do anything. Please keep your original ticket and use this for entry.
-
- If you are unable to attend the rescheduled date and would like to transfer to a different date, please email online@ticketek.co.nz
- Will I be issued new tickets?
- Only if you are unable to attend the rescheduled date and have transferred to another performance via Ticketek.
For any further questions regarding your ticket transfers and refunds, please email online@ticketek.co.nz.
Stay safe.
Regrettably due to the impact of Covid19 – Running in the Shadows – The Australian Fleetwood Mac Show will be unable to travel and perform on October the 15th
Unfortunately this decision was one we did not want to make but due to the current situation in Australia, it is unavoidable.
A new date has been scheduled- Saturday 26th February 2022.
All tickets for the original date of this event are transferable for this new date.
Dear Ticket Holder,
Once again, we’d like to thank you for your patience, support and understanding throughout this time. We’re committed to our values of supporting artists and venues and cannot WAIT to be able to return to our passion of producing amazing shows and bringing your favourite artists out to grace our shores.
We are excited to announce that after months of planning alongside Trixie & Katya’s US management team, we have confirmed that the newly rebranded tour ‘Trixie & Katya: LIVE’ is coming to Christchurch on Monday 18th July 2022.
If you hold current tickets to the tour, please don’t worry. They will still be valid for the new dates with the same seating allocation.
For current ticket holders who are unable to attend the rescheduled date, refunds are also available.
Ticket holders wanting a refund should submit a request to online@ticketek.co.nz.
Tickets purchased online by credit or debit card will be refunded in full (including ticket insurance premium, if relevant). Patrons should allow up to 30 working days for the refund to appear in their account.
If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with updated bank details here in order to process your refund.
If you do not provide the correct details, we will be unable to refund your tickets.
Patrons who purchased tickets in an Agency will receive a full refund to a bank account, upon the provision of bank account details. You can provide these details here.
Please note for PCI compliance reasons we cannot accept credit card details via email. Please only provide bank details, or request a call back to provide credit card details. Please note there is currently a delay for callbacks.
Regards,
Ticketek
All current tickets remain valid for the new shows. Extra tickets are now on sale.
With new dates announced for early 2022, audiences in Auckland, Wellington and Christchurch can look forward to witnessing the US band that Kiwis hold so dear to our hearts. Get ready for Blister In The Sun, Gone Daddy Gone, Kiss Off, Add it Up, American Music, Please Do Not Go and so many more!
New dates – February 2022:
Fri 11th: Auckland, Logan Campbell Centre (Ticketek)
Sat 12th: Wellington, The Opera House (Ticketmaster)
Sun 13th: Christchurch, Isaac Theatre Royal (Ticketek)
“Violent Femmes Fans! We are all dressed up and nowhere to go. Half the band are in USA and the other half are in Australia. We can’t get together with Covid restrictions in both places. So we’re postponing our long-awaited New Zealand tour to February 2022. Thanks for your patience and be assured we want to see all of you and play for you when the coast is clear. In the meantime stay safe!” – Brian Ritchie / Violent Femmes
Violent Femmes eponymous debut from 1983 was THE soundtrack for so many. It was – and still remains – a firm favourite and a very influential record with its rugged pop sensibility and themes of alienation, isolation, sexual frustration and angst.Violent Femmes have continued to release great albums, and for their return to New Zealand shores they come with a brand new album – their 10th – Hotel Last Resort, which resides among the band’s finest work, simultaneously refining and redefining their one-of-a-kind take on American music.
Don’t miss Violent Femmes – the legendary Gordon Gano, Brian Ritchie, Blaise Garza and John Sparrow – live around New Zealand in February 2022 performing classics from across their entire career.
Tickets for all shows remain valid for the new dates. Refunds are available up to Thursday October 22nd 2020 for those who can’t attend on the new date. Check with your local ticket agent for full details.
More information about the tour is at plus1.co.nz
We are pleased to advise that the show by Cowboy Junkies at Isaac Theatre Royal on 3 May 2020, which has been postponed due to the global COVID-19 pandemic, has been rescheduled to 30 January 2022
Existing tickets will be honoured for the new tour dates.
For current ticket holders who are unable to attend their rescheduled show, refunds are also available.
Ticketholders wanting a refund should submit a request to Online@ticketek.co.nz.
Whilst, refunds are available for any ticket holders who are unable to attend the new date, we would recommend that if at all possible you show your support for Cowboy Junkies by attempting to reschedule rather than cancel your ticket. To request a refund, please contact <insert details> and provide your Transaction Number prior to 06/05/2020
Thank you to all for your patience.