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Ticketek Box Office open: Tues–Fri | 10am–5pm

At all times ITR are mindful of good employment practices with respect to honouring experience and skills that tutors bring to the workshops. Consequently, we do not wish to cancel a tutor at the last minute. We are also mindful that unexpected disruptions can occur within families and with all that in mind the following applies.

A workshop booking may be cancelled for any reason, up until 5pm a week (7 Days) before course commencement. You will be refunded the full course fee, less a $10 admin fee. 

For cancellations within fewer than 7 days of the workshop commencing, you will be refunded the full course fee, (less a $10 admin fee) only if we are able to fill the place.

If we are unable to fill the place at short notice, then the refund is reduced to 50% or a holdover to a future workshop. The holdover must be used within a year.

The exception to this is illness, in which case a full refund will be made (less a $10 admin fee), dependant on ITR receipt of a doctor’s certificate.

A parent may elect to “give” their place to a friend in the same class, or another (space dependant) in the same way that you give away a ticket to an event that you are unable to attend yourself. Please discuss this and get approval from ITR first, who have the final approval.

There are no refunds after workshop commencement.

Should the Isaac Theatre Royal need to cancel the workshops, full refunds will be issued.

ITR acknowledge that exceptional circumstance can arise. If that is the case and your child’s attendance is compromised, please email us and we will do our best to find a solution.

 

Telephone: +64-3-366 6326

Email: [email protected]

Street Address:
145 Gloucester Street
Christchurch
New Zealand

The ITR onsite Ticketek box office is open Tuesday – Friday from 10.00am – 5.00pm.

At other times you can get in touch with the Ticketek team by calling
0800 842538 or by email [email protected]

ITR office hours:
Monday – Friday 9.00am – 5.00pm.

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