Information for Patrons

Purchasing Tickets & Box Office Details

The Box Office at the theatre is open Monday to Friday 10.00am – 5.00pm, AND one and a half hours before any show. For any enquiries on show days, please call the Ticketek call centre on 0800842538.

For any enquiries on show days,  please call the Box Office direct at 03 260 5260.

Earthquake Redevelopment Levy – Please note that every ticket sold to performances at the rebuilt and restored Isaac Theatre Royal with a purchase price of $35 and over is subject to a $2.50 Earthquake Redevelopment Levy paid at the point of purchase. The revenue generated from this levy will help the Theatre Royal Charitable Foundation in meeting extensive annual interest repayment costs from significant commercial loans that were necessary to meet the $40 million rebuild and restoration costs following the earthquakes of 2011. We sincerely appreciate your understanding and support via this small donation to ensure the Isaac Theatre Royal can continue to bring world class live entertainment to Christchurch and provide a stage for our local, national and international arts communities for many generations to come.
The resale “scalper” market for sports and entertainment tickets is a growing concern for customers, government regulators, artists, venues, promoters and ticketing agencies. There are many resale “scalper” websites that use predatory and misleading means to lure unsuspecting fans. Be aware, if you start looking for event tickets with an internet search engine such as Google you may well be directed to unofficial sites. These sites buy the keywords for your search and often dominate the search results ahead of official ticketing agencies. These scalper websites are designed to look official and they reassure purchasers with promises of “guarantees” and “official tickets”. In fact, these tickets are being resold in breach of the terms and conditions and may be void. They are usually offered at two to three times face value. You risk paying an excessive price and not gaining admission to the event. The best way to avoid these resale scalper websites is to only buy from official ticketing agencies. The first step is to go to the website of the venue where you wish to see a sports and entertainment event. The venue website will direct you to the official ticketing agency. If you believe you are a victim of a resale scalper website, you should seek a refund from that website. If you are denied a refund, you should lodge an official complaint with your relevant consumer affairs regulator. Ticketek, in conjunction with sports and entertainment industry bodies, has made submissions to government at all levels seeking to have legislative protection for consumers on the conduct of resale scalper websites and will continue to lobby on behalf of consumers.

Accessibility

The Isaac Theatre Royal is committed to being a modern accessible venue for theatre patrons of all types of disability. Wheelchair, ADA and Bariatric and companion seating options are available.  The theatre is equipped with a hearing loop system on each level of the auditorium.  Bookings for any of these options need to be made by phone to Ticketek 0800 TICKETEK (0800 842 538). Read more

Address of Theatre & Parking Information

The Theatre is located at 145 Gloucester Street – See map, parking information etc

Running Times of Shows

The length of a show is not usually known until it arrives at the Isaac Theatre Royal. Please check the What’s On section of our web site for the particular show and/or contact or visit the Ticketek site.

Mobile Phones/Photography

All phones, cameras (still & video) must be switched off upon entering the auditorium.

Announcements & Lockout

Our Isaac Theatre Royal’s Front of House Manager will inform patrons, 15 minutes prior of the shows commencement. Another announcement will be made 5 minutes prior. The Promoter of the show dictates to us the period of time the lockout shall be – this can sometimes be as long as the entire first act.

Theatre Behaviour Policy

Our Front of House Manager is on duty throughout all performances at the Isaac Theatre Royal and happy to assist patrons. It is our policy that all children and patrons with special needs are the responsibility of their parents/caregivers/guardians/teachers or carers. The Theatre reserves the right to ask patrons who are causing a disturbance to leave the theatre.

Intoxicated patrons will not be allowed into the auditorium and the Theatre reserves the right to evict any visibly intoxicated patrons from the venue.

Infants & Children

All patrons are required to purchase and occupy a seat including all young children over the age of 12 months. A limited number of ‘Babes in Arms’ are permitted under the age of 12 months but please advise at the point of ticket purchase that you intend to bring a baby with you. We reserve the right to refuse entry of unaccompanied children under the age 12. A limited number of children’s booster cushions are available on request.

Pre-show Drinks

Bar facilities are available on each floor of the Isaac Theatre Royal. Bars open 1 hour prior to performance for you to enjoy. Please note that glasses may not be taken into the auditorium. Pre-ordering of interval drinks can be made before show commencement. With expanded bars and foyers – meeting at the Isaac Theatre Royal pre-show is a great experience.

Security

Isaac Theatre Royal exclusively use Red Badge Security at all events, who provide a professional corporate security service. Red Badge are on site not only for your protection but also to offer assistance to patrons.