- Address of Theatre and Parking Information
- Announcements & Lockout
- Infants & Children
- Mobile Phones/Photography
- Pre-show & interval Drinks
- Purchasing Tickets & Box Office Details
- Running Times of Shows
- Theatre Behaviour Policy
Purchasing Tickets & Box Office Details
The Box Office at the theatre is open Monday to Friday 10.00am – 5.00pm, AND one and a half hours before any show. For any enquiries on show days, please call the Ticketek call centre on 0800842538.
For any enquiries on show days, please call the Box Office direct at 03 260 5260.
The Isaac Theatre Royal is committed to being a modern accessible venue for theatre patrons of all types of disability. Wheelchair, ADA and Bariatric and companion seating options are available. The theatre is equipped with a hearing loop system on each level of the auditorium. Bookings for any of these options need to be made by phone to Ticketek 0800 TICKETEK (0800 842 538). Read more
Address of Theatre & Parking Information
The Theatre is located at 145 Gloucester Street – See map, parking information etc
Running Times of Shows
The length of a show is not usually known until it arrives at the Isaac Theatre Royal. Please check the What’s On section of our web site for the particular show and/or contact or visit the Ticketek site.
Announcements & Lockout
Our Isaac Theatre Royal’s Front of House Manager will inform patrons, 15 minutes prior of the shows commencement. Another announcement will be made 5 minutes prior. The Promoter of the show dictates to us the period of time the lockout shall be – this can sometimes be as long as the entire first act.
Theatre Behaviour Policy
Our Front of House Manager is on duty throughout all performances at the Isaac Theatre Royal and happy to assist patrons. It is our policy that all children and patrons with special needs are the responsibility of their parents/caregivers/guardians/teachers or carers. The Theatre reserves the right to ask patrons who are causing a disturbance to leave the theatre.
Infants & Children
All patrons are required to purchase and occupy a seat including all young children over the age of 12 months. A limited number of ‘Babes in Arms’ are permitted under the age of 12 months but please advise at the point of ticket purchase that you intend to bring a baby with you. We reserve the right to refuse entry of unaccompanied children under the age 12. A limited number of children’s booster cushions are available on request.
Bar facilities are available on each floor of the Isaac Theatre Royal. Bars open 1 hour prior to performance for you to enjoy. Please note that glasses may not be taken into the auditorium. Pre-ordering of interval drinks can be made before show commencement. With expanded bars and foyers – meeting at the Isaac Theatre Royal pre-show is a great experience.
Isaac Theatre Royal exclusively use Red Badge Security at all events, who provide a professional corporate security service. Red Badge are on site not only for your protection but also to offer assistance to patrons.