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Ticketek Box Office open: Tues–Fri | 10am–5pm

This privacy notice applies to personal information that we collect through this website: www.isaactheatreroyal.co.nz

Personal information

We do not collect personal information on this site unless you choose to give it to us.

Personal information we collect from you would include your:

  • Name
  • Contact information.

We collect your personal information in order to:

  • Communicate about upcoming events, promotions, products, competitions and pre-sales.

We keep your information safe by storing it on a secure server and only allowing trusted Isaac Theatre Royal staff to access it.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at [email protected], or 03-3666326, or in writing to PO Box 13473, Christchurch.

Third party providers

Where we use a third party provider, such as MailChimp (for e-newletters), any personal information you provide (e.g. your email address) will be stored by the third party provider, and their terms and conditions apply.

Website analytics

We analyse non-identifiable web traffic data to improve our services. We use Google Analytics, a third party service to analyse the web traffic data for our website. We own the data that is generated and it will not be shared with any other party for any other purpose.

We may collect, hold, and use statistical information about visits to help us improve the site, for instance:

  • Your IP address
  • The search terms you used
  • The pages accessed on our site and the links you clicked on
  • The date and time you visited the site
  • The referring site (if any) through which you clicked through to this site
  • Your operating system (eg Windows XP, Mac OS X)
  • The type of web browser you use (eg Internet Explorer, Mozilla Firefox)
  • The data collected is aggregated and is not personally identifiable. IP addresses are masked so that they cannot be used to identify individuals. Our web analytics will also respect any “do not track” setting you might have set on your browser.

Use of cookies

We use cookies on our site where they are required for particular features to work. We also use tracking cookies with Google Analytics (see the section on Website Analytics) to track and analyse non-personally identifiable data about our website usage. You can choose to opt out of our tracking cookies without affecting your ability to use the site.

Links to social networking services

We do use social networking services such as Facebook, Instagram, and YouTube to communicate with the public about our work. When you communicate with us using these services, the social networking service may collect your personal information for its own purposes.

These services may track your use of our website on those pages where their links are displayed. If you are logged in to those services (including any Google service) while using our site, their tracking will be associated with your profile with them.

These services have their own privacy policies which are independent of ours.

Telephone: +64-3-366 6326

Email: [email protected]

Street Address:
145 Gloucester Street
Christchurch
New Zealand

The ITR onsite Ticketek box office is open Tuesday – Friday from 10.00am – 5.00pm.

At other times you can get in touch with the Ticketek team by calling
0800 842538 or by email [email protected]

ITR office hours:
Monday – Friday 9.00am – 5.00pm.

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